Covid-19

Due to the COVID-19 pandemic, we have made some changes in the office for the extra protection and safety of our patients and staff. For the foreseeable future, the following will be the procedures for all patient appointments:

Changes at the front desk

There are sneeze guard shields between patients and front office staff.
Masks are worn by all front office staff.
Social distancing will be maintained with 6 feet between patients. We are decreasing the number of patients in the office at any given time to maintain the distancing.

Before your Appointment:

We will be doing a COVID screening where you will be asked several questions on the phone prior to your appointment day, as we adhere to current guidelines.

Day of Appointment:

Please wait in your car and call to notify us of your arrival. (650-345-3903)
At your designated appointment time please come to the back door and have your face mask on. The door will be locked. Your hygienist or our chair-side assistant will come greet you and again ask the COVID-19 screening questions. Your temperature will be taken with a contactless forehead thermometer and you will be provided with hand sanitizer.
Please keep your mask on at all times before and after your dental procedure.
You will be given a mouth rinse prior to your procedure to minimize bacteria and other microbes in your mouth.
After your appointment you will either be asked to stop at the front desk or to exit directly through the front door of the office.

In addition, there are "HyperHepa" Air Purifiers in the office to reduce aerosols in the air, as well as high volume external suction (we affectionately refer to it as our "Elephant Suction") which we use during certain dental procedures. The extra PPE (protective gear for staff) with the special face masks, face shields, hair caps, etc. are used for the safety of both patients and staff.

"Elephant Suction"

Our staff and patients have adapted quite well to this new normal.

We are all in this together!

Testimonials

We recently moved to San Mateo and were looking for new dentist. After lot's of search I decided to go with Dr. Konrad. Today I had my new-patient exam and I was very impressed. They did show me all their new gadgets including a camera and laser and who knows what. I didn't care all that much about their fancy high-tech toys, but was impressed how low-key and nice they were too me. It gave me confidence they know what they are doing. It felt very human and real. I am bringing my wife and kids there. The front desk was was easy to work with regarding scheduling and figuring out how to get my xrays from previous dentist. There was some small hick-up with some missing xrays, but I attribute it to complexity of my situation and no miss on their end. Most importantly they didn't stress and quickly figured out how to get them.

Igor B.

I am a new patient to Dr. Konrad and he and his staff have done a great job at making me feel welcome. I've always had anxiety about going to the dentist because my tori (extra bone growth) and x-rays have never been a fun combination. My hygienist was superb about getting me through the process efficiently while still managing to get all the films he needed -- that has NEVER happened before!! Dr. Konrad and his team were very kind and calming. I like how Dr. Konrad presented a variety of options to me in my care versus pushing for what he wants. I appreciate the professionalism of everyone I came in contact with at his office. Great job.

Sherry A.